Terms and conditions

These terms are an agreement between you and AskAnkita ("we", "us"). "You" means the developer or business that signs up, and the person who accepts these terms for it.

By creating an account, paying for a plan or using the service, you accept these terms. If you accept them for a company, you confirm you are authorised to bind it.

If you are a home buyer chatting with the bot, these terms are not for you. Our privacy policy explains how your details are used.

We may update these terms as the service changes. We will change the date at the top and, for significant changes, tell you by email or in the dashboard before they apply. If you keep using the service after that, the new terms apply.

AskAnkita is a WhatsApp bot for your project. A buyer sees one of Ankita Jani's reels, comments or taps through to WhatsApp, and the bot replies in Ankita's voice. It asks four qualifying questions: budget, BHK, preferred area and move-in timing.

Qualified buyers are scored out of 100 and delivered to you in the AskAnkita CRM dashboard. Your team takes it from there: calls, site visits, negotiation and booking are yours.

• Start: the bot, qualification, lead scores and the dashboard.
• Grow: everything in Start, plus site visits booked by the bot and WhatsApp follow-ups for buyers who don't fit yet.
• Scale: everything in Grow, plus sync with external CRMs such as LeadSquared, Zoho and Sell.Do.

The pricing page lists each plan's full features and limits, such as enquiries a month. The service relies on third parties, mainly Meta's WhatsApp Business Platform, Instagram and Razorpay. Their own terms apply, and we cannot control their availability or policy changes.

You sign up on our website and log in at atomhq.in/login. You must be at least 18 and authorised to act for your business.

Keep your login details private. You are responsible for everything done under your account, including by team members you give access to. Tell us straight away if you think someone has used it without permission.

Give us accurate business and billing details, and keep them up to date.

Plans are priced per project, per month, in Indian rupees: Start ₹15,000, Grow ₹32,000 and Scale ₹50,000. GST is extra, at the rate in force. The price shown at checkout is the price you pay.

A one-time setup fee of ₹25,000 applies. It is waived on the six-month plan, which gives you six months for the price of four and includes two shoots of your project by Ankita.

Payments are processed by Razorpay, through UPI, cards or net banking. We never see or store your full card details. You can add your GSTIN to your billing details if you want it on your invoice.

If a payment fails or is overdue, we may pause the service until it is paid. We may change prices for future billing periods, and we will tell you before the change applies. The price of a period you have already paid does not change.

The bot is only as good as what you tell it. You agree to:

• Give us accurate, current project information, such as prices, configurations, availability and approvals, and tell us when it changes.
• Make sure every claim about your project is RERA compliant and matches its registration, and that the project is registered where the law requires.
• Use the service lawfully, including consumer protection, advertising and data protection laws.
• Follow WhatsApp Business policies and Meta's terms that apply to you.
• Make sure your team uses buyer details only for the project the buyer asked about, and handles leads respectfully.
• Respect buyer consent: stop contacting any buyer who asks you to.

You must not:

• Send spam or unsolicited bulk messages through the service.
• Mislead buyers, or ask us to make claims you cannot back up.
• Upload contact lists or other data you have no right to use.
• Try to access another client's data, or probe, disrupt or copy the service.
• Share your access outside your own team, or resell the service.

When you connect your Instagram professional account or WhatsApp number to AskAnkita, you authorise us to act for that account only as the service needs: read its reels and the comments on them, post one public reply under a comment that contains your chosen keyword, send a private reply to that person, and answer their messages within the window Meta allows.

We never message anyone who has not commented on your reel or written to you first, and we do not hide, delete or edit comments or posts.

You must own or be authorised to manage every account you connect, and you remain responsible for its use under Meta's Terms of Service, Instagram's Community Guidelines and the WhatsApp Business Policy. You can disconnect at any time from your Instagram settings, or by asking us, and automated messages stop straight away.

The bot's replies are written by AI, in Ankita's voice, following a persona we have reviewed and the project information you give us. Buyers are always told they are chatting with AI. You agree not to present the bot as a person.

We monitor conversations and improve the persona over time, but AI can make mistakes. A reply may be incomplete, out of date or wrong. Tell us when you spot one and we will correct it.

The bot gives general information about your project. It does not give legal, financial or investment advice to buyers, and it cannot make binding offers. Prices, availability, discounts and terms are confirmed only by you.

On the six-month plan, or where we agree it with you, Ankita shoots your project. The reels are posted on her Instagram and may run as ads as part of your plan. Paid promotion is always disclosed, as Indian advertising rules require.

The reels, Ankita's name, image and voice, and the bot's persona are licensed to you only for the agreed campaign: the project, channels and period we agree with you. Any other use needs our written permission.

We, and Ankita where it applies, keep ownership of the reels, the persona, the bot, the dashboard and our software. You keep ownership of your brand, project materials and lead data, and you let us use them to run the service for you.

You confirm you have the rights to anything you give us, such as brochures, floor plans, photos and logos.

We do not guarantee any number of enquiries, qualified leads, site visits, bookings or sales. We also do not guarantee views, reach or engagement on any reel.

Results depend on things outside our control, including your project, its price and location, the market, and how your team follows up. Fees are for the service, not for outcomes.

Anything we share about how the service might perform is an illustration, not a promise.

Each client's data is isolated from other developers. Other clients cannot see your leads, and you cannot see theirs.

For buyer data, we act on your behalf: we collect and use it to run the service for your project, and you decide what your team does with the leads. Our privacy policy explains this in detail. If you connect an external CRM, leads sync to it and that provider's terms apply there.

Each of us keeps the other's non-public information confidential, such as pricing, plans, project details and lead lists, and uses it only for this service. This does not cover information that is already public, or that the law requires us to disclose.

You can stop renewal at any time before the next billing period starts, by telling us. The service continues until the end of the period you have paid for. Fees for a billing period that has started, and the setup fee once setup has begun, are generally non-refundable, except where the law requires a refund or we have agreed otherwise in writing.

We may suspend or end the service, with notice where practical, if:

• An amount you owe is not paid when due.
• You break these terms or the law, or put buyers at risk.
• Meta restricts your WhatsApp number or account, or the law requires us to stop.
• We stop offering the service. In that case, we refund fees for the unused part of any paid period.

When the service ends, the bot stops replying for your project. You can ask us for a copy of your leads for a limited time afterwards. After that we delete or anonymise them, unless the law requires us to keep them.

As far as the law allows, we are not liable for indirect or consequential losses, such as lost profit, sales or opportunities, or for problems caused by third-party services like WhatsApp, Instagram or Razorpay.

Our total liability for any claim about the service is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that Indian law does not allow us to limit, such as for fraud.

You agree to indemnify us, meaning to cover our losses and reasonable costs, for claims arising from your project information, your promises to buyers, your team's handling of leads, or your breach of these terms or the law.

These terms are governed by the laws of India. The courts at Ahmedabad, Gujarat have exclusive jurisdiction over any dispute about them.

If a dispute comes up, write to us first with the details. We will respond and try to settle it in good faith before either of us goes to court.

If any part of these terms is found unenforceable, the rest still applies.

Questions about these terms, your plan or your account? Email us at askankitaapi@gmail.com.